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Life-time Warranty
No questions asked
Replacement / Refund
Consult us about
our Best Price
Guarantee!
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Customer Services and Policies
Our Hours
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Hours: 9am - 5pm Eastern time,
Monday - Friday
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Note: Orders are accepted
in our online store and by e-mail. No orders are accepted over the
phone.
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Preferred
contact: requests by email are preferred, and you may want
to include model, quantity, and other details. The more detailed your
request, the faster you will get your quote.
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Technical
questions: are welcome and will be forwarded to our engineering. We
usually answer your questions within 48 hours.
Lead Time
Hall Effect Vane Sensors
Most of our Hall Effect Vane Sensors,
such as BBHME301 and BBHME56 are available in stock.
Other Hall Effect Sensors and
Magnets
All other items will take 3 to 4 weeks to be delivered
Large Magnet Orders
For large magnet orders (i.e.
containers) we do require a sample approval. Usually, a sample lot will be made
available after 10 days of your order confirmation. The sample will be shipped
from our facility in China by express courier to your manufacturing center.
Sample approval shall be done within a maximum of 5 days. After the approval, we
will proceed with the order manufacturing. Large magnet orders are usually
shipped by Steamship lines and may take 4 to 5 weeks to get to the final
destination.
Minimum Order & Samples
Available Shipping
US & Canada
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We offer FedEx Express (overnight, 2nd day and Express Saver) and Ground services
for US and Canada
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We do not ship by UPS, DHL or other couriers
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Shipping is automatically calculated for most sensors purchased through our website.
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For large quantities and some hall effect sensors and
magnets, we will provide you a shipping quotation according to your inquiry.
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Sea freight (via containeres):
available for large magnet orders. Sea freight usually takes
between 4 to 5 weeks to get to the final destination. For remote areas, this
may be longer due to the port-to-customer transportation.
Other Countries
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We offer FedEx Express and Post Services for other countries
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FedEx Express takes from 3 to 5 days for delivery
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Post Services may take from 5 to 30 days depending on the
country
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Shipping is automatically
calculated for most sensors purchased through our website.
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For large quantities please request a special quotation by
email.
Payment
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We accept all major credit cards: Visa,
MasterCard, Dinners, Discovery, American Express
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We accept business checks and will
manufacture and/or ship only after check clearance
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We provide accounts for US and
Canadian companies with more than 2 years in market and good credit history
Technical Assistance and Support
We provide limited technical assistance
and support for our magnets and sensors. To receive assistance on your
issue, please provide:
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Item code or item name
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Desired application for this part
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Technical issue
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Desired answer to your technical
issue
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Your detailed information
Our support is available for both
customers and prospective customers. If you want to know if one of our items
will fit to your application or project, we will be happy to try to assist you with
that.
Warranty
We provide full
warranty for our products. If your
item is not operating properly and you are sure it was not damaged during the
installation, just return it with a copy of your original receipt
within 30 days of receiving them and we will be more than happy to replace it.
Questions?
Send us an
email and we will be glad to assist you
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